How to Revert cash from wrong mobile money transactions

If you have made a wrong mobile money transaction, the first thing you should do is to contact your mobile money service provider’s customer service as soon as possible. Here are the general steps you can follow:

1. Call customer service: The customer service number can usually be found on the mobile money service provider’s website or mobile app. Call the customer service number and explain the situation. Provide the customer service representative with the details of the wrong transaction, such as the transaction ID, the recipient’s phone number, and the amount sent.

2. Verify your identity: The customer service representative will likely ask you some security questions to verify your identity before proceeding with the transaction reversal. Be prepared to provide the required information, such as your name, mobile money account number, and PIN.

3. Provide proof of transaction: In some cases, the mobile money service provider may request proof of the wrong transaction, such as a screenshot or a copy of the transaction receipt. Be prepared to provide the requested information.

4. Wait for the reversal: After verifying your identity and the details of the wrong transaction, the mobile money service provider will initiate the reversal process. The time it takes to reverse the transaction may vary depending on the mobile money service provider’s policies and procedures.

It’s important to note that mobile money transaction reversals are not always guaranteed, and there may be fees or charges associated with the reversal. It’s therefore important to take caution when making mobile money transactions to avoid mistakes.